Overview:
This guide addresses the "Connection Refused" error that may occur in both the WordPress frontend and backend. When standard troubleshooting steps, such as disabling plugins, fail to resolve the issue, it could be related to the web application firewall (WAF). In this document, we will focus on the Ubie implementation, which involves contacting Ubie Support for assistance in checking firewall logs for potential false alarms.
Step Guide for Ubie Implementation:
Identify the Issue:
Recognize the "Connection Refused" error in your WordPress website, which may manifest as the inability to access the frontend or backend.
Contact Ubie Support:
If standard troubleshooting methods like disabling plugins do not resolve the error, it's time to involve Ubie Support. Reach out to Ubie Support and inform them about the "Connection Refused" issue.
Ubie Investigation:
Ubie Support will initiate an investigation into the problem. They will specifically focus on examining the web application firewall (WAF) logs to determine if any false alarms triggered the error.
Resolution:
Based on their findings, Ubie Support will provide guidance or make the necessary adjustments to resolve the "Connection Refused" error. Their expertise ensures an efficient resolution to the issue.
Note:
The "Connection Refused" error can be complex, and involving Ubie Support can help streamline the troubleshooting process and address any firewall-related issues effectively. It is essential to contact Ubie Support promptly to minimize website downtime and ensure a smooth user experience.