Overview:


This guide addresses the HTTP 403 Forbidden error encountered in the WordPress backend admin login. This error often arises from conflicts with certain plugins, specifically the Optimole CDN Image Optimiser plugin, on e-commerce websites. This document outlines steps for Ubie support and advanced users to resolve this issue.

Step Guide for Ubie Implementation:


  1. Identify the Issue: Recognize the HTTP 403 Forbidden error on the WordPress backend admin login.
  2. Contact Ubie Support: Email Ubie Support to inform them about the conflict with the Optimole CDN Image Optimiser plugin.
  3. Ubie Intervention: Ubie support will assess the situation and decide on replacing the Optimole plugin with an alternative image-optimising plugin.
  4. Implementation and Testing: After the replacement, Ubie support will ensure that the new plugin is properly integrated and test for any issues.
  5. Feedback and Resolution: Contact Ubie Support for any further issues or questions regarding the new setup.

Step Guide for Advanced Users (Self-Implementation):


  1. Login to WordPress Dashboard: Access your WordPress site by logging into the backend admin area.
  2. Navigate to Plugins: In the WordPress dashboard, locate the 'Plugins' menu on the left-hand side.
  3. Locate the Optimole Plugin: Scroll through your list of installed plugins to find the 'Optimole CDN Image Optimiser' plugin.
  4. Deactivate the Plugin: Click on 'Deactivate' to disable the plugin temporarily. This step is crucial to prevent any conflicts during the uninstallation process.
  5. Delete the Plugin: After deactivation, click on 'Delete' to remove the plugin from your WordPress site. You might need to confirm this action in a pop-up window.
  6. Clear Cache (If Applicable): If you are using a caching plugin or service, clear your site's cache to ensure that changes are applied immediately.
  7. Verify the Resolution: Check your WordPress backend admin login to ensure that the HTTP 403 Forbidden error is resolved.
  8. Consider Alternatives: Look for alternative image optimization plugins and install one that best fits your needs. Make sure to test the new plugin for any conflicts or issues.
Note: It is always recommended to back up your website before making significant changes like removing or replacing plugins.