Overview:


This guide addresses the "White Screen Error" encountered using the WooCommerce Point of Sale (POS) plugin. This issue may occur due to compatibility issues with certain PHP versions, and resolving it involves downgrading to PHP version 7. This document outlines steps for Ubie support to resolve this issue.


Step Guide for Ubie Implementation:


  1. Identify the Issue: Recognize the "White Screen Error" using the WooCommerce Point of Sale (POS) plugin.
  2. Check PHP Version: Ensure that the current PHP version on your server is higher than PHP 7. You must proceed with the downgrade if it's not PHP 7 or lower.
  3. Contact Ubie Support: Email Ubie Support to inform them about the "White Screen Error" and the need to downgrade the PHP version for compatibility.
  4. Backup Your Website: Before making any changes, it is crucial to create a complete backup of your website to prevent data loss.
  5. Downgrade PHP Version: Work with Ubie support to downgrade your server's PHP version to PHP 7. They will guide you through this process or handle it on your behalf.
  6. Testing: After the PHP version downgrade, Ubie support will ensure that the WooCommerce POS plugin functions properly and that the "White Screen Error" is resolved.
  7. Feedback and Resolution: Contact Ubie Support for further issues or questions regarding the PHP downgrade and plugin functionality. They will provide assistance to address any remaining concerns.

Note: Downgrading PHP versions can affect other plugins and features on your website. Ensure that you thoroughly test your site's functionality after the downgrade and contact Ubie Support for any follow-up assistance.