If you have a Pay Monthly product with Ubie, it is in most cases mandatory to have a working Direct Debit Mandate setup. However, some customers prefer to make a manual Debit/Credit Card Payment or BACS bank transfer.
For every payment, you will receive a digital invoice sent by our accounting software. If you pay manually in the first 3 days your invoice is sent, the direct debit will automatically cancel itself from going through.
Please do not cancel your direct debit, even if you wish to pay manually every month. A direct debit mandate is mandatory for most Pay Monthly products with Ubie, even if the direct debit is not used and manual payment is made instead.
Digital Invoice - Debit/Credit Card Payment:
- Please find your invoice email that is sent by our accounting software. The subject of the email will contain the invoice number. If you need this to be re-sent, please email sales@ubie.co.uk.
- Click onto the green 'Pay Now' button, which then a dialogue will appear.
- Please follow the instructions to make your Debit/Credit card payment securely.
Digital Invoice - BACS Payment:
- Please find your invoice email that is sent by our accounting software. The subject of the email will contain the invoice number. If you need this to be re-sent, please email sales@ubie.co.uk.
- Open the PDF document attached, and you will find the Ubie Ltd bank details, to send your BACS payment to.
Note: Please be aware it can take in some cases up to a week for a manual BACS payment to show for as 'Paid' on your invoice. You will then receive a receipt of payment to your email address. If you do not receive your receipt within 7 days, please email sales@ubie.co.uk.
Telephone Payments:
Ubie Ltd no longer accepts payment by phone. This is a measure put in place to ensure we maximise our customers' security procedures even further. However, if you need any help making a payment to Ubie Ltd, a Ubie specialist can help guide you by calling 020 3657 9739 (Monday-Fri 9am-5pm).