If you are experiencing issues connecting to IMAP Software please ensure the following below:

  1. Ensure you can log in online to https://webmail.ubieportal.co.uk/ using your username and password. If you cant login here, your password is most probably incorrect. If you need us to reset your password, please Contact Ubie Support.
  2. Make sure you have the correct IMAP settings inputted into your mail software. Sometimes mail software tries to find automatic settings from our servers, you must ensure to use a 'Manuel' setup and input the correct IMAP settings. IMAP Ubie Webmail Setup Settings. The IMAP settings need to be exactly as this article states them.
  3. Ensure you are connecting using IMAP (Manuel Setup). POP3, Microsoft Exchange login is not supported.